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Customer Service Excellence Searching for a way to build a customer focused team who treat co-workers with dignity and who treat customers like Guests? Are you struggling to achieve lasting culture change where your staff view guests as an opportunity to find meaningful work instead of a hassle? If you're involved in a customer focused culture change such as the Studer Group or The Leadership Institute, you know that you need flexible, simple tools to help reward and recognize your star performers. Announcing EDGE--Excite and Delight our Guests Everyday™ Our EDGE™ Smartcard solutions help you communicate the key behaviors that your organization needs to rise to the top, measure the implementation of that, and reward the star performers who make it happen every day. |
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